ITIL Strategy and CSI Manager

Education: Academic or Bachelor degree, Certification in ITIL v3 Expert or V4 MP

Experience:

• Minimum of 6 years of experience in ITSM process maturity, project portfolio management, and advanced ITIL practices.
• Developing ITSM strategy, roadmaps, and stakeholder communications plans
• CSDM Expertise: Demonstrated experience with Common Service Data Model implementation, optimization, and business service mapping.
• SPM Knowledge: Strong background in Strategic Portfolio Management processes and portfolio governance methodologies.
• Project Management: Experience with advanced project portfolio management methodologies, including Agile, Waterfall, and Hybrid approaches.
• Technical Tools: Advanced experience with ITSM tools, particularly ServiceNow.
• Leadership Skills: Strong communication, leadership, and stakeholder management skills with ability to drive process maturity in complex environments.