IT4B SAT Support Specialist
Capgemini
4 - 6 years
Pune
Posted: 19/11/2024
Job Description
Job Description
IT4B SAT Support Specialist | 4-6 Years | Mumbai, PuneExecution of Service Operation working as 1st level on the service requests & incidents On- & Offboarding for project team members Responsible for delivering the Project IT Workplace Responsible for workplace support (Knowledge about applications, projects, services) Account asset Management Efficient handling of Service Desk tickets ensuring tasks are kept up to date and that support issues are resolved within SLA Accurate documentation of all work and ensure measures are in place to allow others to pick up Adhere to ITIL best practices for incident, change, problem, configuration, and knowledge management
Primary Skill
At least 3 years’ experience working in a service desk Fluent Spanish or English Excellent user communication skills Experience working in a global organization Knowledge of IT service management (ideally certified in ITIL) Secondary Skill Basic Knowledge of IT operations and MS Office Optional: Knowledge about Toolset (Service Now) Basic Understanding of IT infrastructure technologies and service automation Independent, structured team player Capable of being self-managed Lead calls regarding practice operations Monitor operational progress of practice (operational progress and performance) Monitor overall compliance of Practice operations and performance and escalate if needed
Skills (competencies)
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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