IT Team Lead

Job Title: Team Lead IT

Company: Elance Learning Provider

Department: IT / Systems

Reporting To: Head Operations / Technology

Location: Kochi

Role Summary

The Team Lead IT will be responsible for managing and optimizing all technology systems supporting Elance Learning Providers student acquisition, admissions, finance, and academic operations . The role requires strong hands-on expertise in CRM and ERP platforms , high technical ownership, and leadership in a sales- and admissions-driven EdTech environment .

Key Responsibilities

• Lead and manage IT operations supporting Admissions, Sales, Finance, Academics, and Student Support teams
• Own and administer CRM and ERP platforms including LeadSquared, Zoho CRM, Zoho Creator, Zoho Analytics , and other internal tools
• Manage complete lead lifecycle : lead capture, allocation, follow-ups, conversion, admission, and enrollment
• Design and optimize admissions workflows, automations, dashboards, and reports
• Handle integrations between CRM/ERP and payment gateways, LMS, WhatsApp/SMS, email, and marketing platforms
• Ensure data accuracy across leads, students, admissions, courses, batches, and fee records
• Support admission fee processes , including partial payments, full payments, and reconciliation with finance
• Provide L2/L3 support for system issues impacting admissions and operations
• Implement role-based access controls, data security policies, and backups
• Coordinate with vendors, implementation partners, and internal stakeholders
• Create SOPs and train users to ensure smooth system adoption

Technical Skills (Mandatory)

• Strong hands-on experience with CRM and ERP systems
• Proven expertise in LeadSquared and Zoho ecosystem
• Experience handling high lead volumes and counselor-based allocation
• Knowledge of admissions funnels, enrollment logic, and student lifecycle
• Experience with API integrations, webhooks, and third-party tools
• Strong reporting and dashboard skills for admissions, conversion, and revenue tracking

Leadership & Behavioural Skills

• Ability to lead IT support in a fast-paced EdTech admissions environment
• Strong coordination with Admissions, Sales, Finance, and Academic teams
• Excellent problem-solving and analytical skills
• High ownership, accountability, and attention to detail
• Clear communication and user training capability

Qualifications & Experience

• Bachelors degree in IT / Computer Science or related field
• 3+ years experience in IT systems / CRM / ERP roles
• 12 years experience in a Team Lead or senior IT role
• Prior experience in EdTech / Training Institutes / Education Services preferred