IT Support – Process Associate – Hungarian – Remote RO*
Genpact
0 - 3 years
nan
Posted: 3/5/2025
Job Description
Responsibilities
-Provide support via phone/chat/e-mails, translating them into the appropriate language, depending on customer requirements, as per the service levels agreed in terms of response time, on a priority established by the team leader;
-Fix IT issues according to the Standard Operating Procedures (SOP) and process trainings and documenting all cases, with accurate description of all troubleshooting steps followed;
-Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date;
-Provide the right Customer Experience and flag to trainers/management whenever additional support/knowledge is required
-Arrange working schedule with colleagues flexibly, according to business needs. Shifts are rotating based on the following:
Monday to Sunday 24/7 split in 7 shifts covering from 00:00 to 24:00
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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