IT Support

Job Title: IT Support

Role Overview:

We are looking for a proactive and reliable IT Support team member to help maintain our Microsoft 365 environment and provide day-to-day technical assistance to the team. You will play a key role in ensuring smooth IT operations and secure system management.

Key Responsibilities:

• Manage and administer Microsoft 365 accounts, including user creation, license management, and access permissions.
• Provide first-level troubleshooting for hardware, software, and connectivity issues.
• Assist with setup and maintenance of Outlook, Teams, and SharePoint.
• Implement and support data security practices, including password resets, MFA setup, and activity monitoring.
• Support software installations, updates, and system configurations.
• Maintain clear documentation for IT processes, troubleshooting steps, and user guides.

Ideal Candidate:

• Basic knowledge of Microsoft 365 administration.
• Strong problem-solving and communication skills.
• Ability to work independently and manage time effectively.
• Prior experience in IT support or helpdesk roles (preferred).