IT Support Engineer
Iskraemeco (by Kaynes)
2 - 5 years
Kolkata
Posted: 29/01/2026
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Job Description
Job Description
The IT Support Engineer provides comprehensive support across IT infrastructure, covering end-user support, networking, servers, and IT systems. This role is broader than desktop support, ensuring business continuity through proactive monitoring, troubleshooting, and IT service management.
Primary Responsibilities
- Provide technical support for desktops, laptops, mobile devices, and enterprise applications.
- Monitor and maintain IT infrastructure (servers, storage, networks).
- Handle user requests and incidents via IT helpdesk/ticketing system.
- Administer user accounts, email systems, and security groups in Active Directory/Office 365.
- Troubleshoot network connectivity and system access issues.
- Assist in IT projects (cloud migration, system upgrades, security enhancements).
- Collaborate with vendors and external providers for IT services and escalations.
Mandatory Skills Required
- 13 years of IT support/infrastructure experience.
- Knowledge of Windows/Linux servers, virtualization, and cloud platforms.
- Strong understanding of networking (LAN/WAN, DNS, DHCP).
- Good analytical, troubleshooting, and customer service skills.
Personal Attributes
Smart Work, Customer Focus, Time management
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