IT Support Engineer

Job Description

The IT Support Engineer provides comprehensive support across IT infrastructure, covering end-user support, networking, servers, and IT systems. This role is broader than desktop support, ensuring business continuity through proactive monitoring, troubleshooting, and IT service management.

Primary Responsibilities

• Provide technical support for desktops, laptops, mobile devices, and enterprise applications.
• Monitor and maintain IT infrastructure (servers, storage, networks).
• Handle user requests and incidents via IT helpdesk/ticketing system.
• Administer user accounts, email systems, and security groups in Active Directory/Office 365.
• Troubleshoot network connectivity and system access issues.
• Assist in IT projects (cloud migration, system upgrades, security enhancements).
• Collaborate with vendors and external providers for IT services and escalations.

Mandatory Skills Required

• 13 years of IT support/infrastructure experience.
• Knowledge of Windows/Linux servers, virtualization, and cloud platforms.
• Strong understanding of networking (LAN/WAN, DNS, DHCP).
• Good analytical, troubleshooting, and customer service skills.

Personal Attributes

Smart Work, Customer Focus, Time management