IT Support Engineer

IT Support Engineer 

Location: Bangalore 

What is Muthoot FinCorp ONE?  

Muthoot Fincorp ONE, is a fintech startup and SBU of Muthoot FinCorp Ltd., building a financial ecosystem where customers can access relevant and reliable digital services across an expansive range of digital financial products in segments like Lending, Saving & Investment, Protection, and Remittance.      

Our products are designed to ensure a simple, reliable, and responsive financial environment for our customers. Envisioned to be the most trusted financial service provider, our app has an easy-to-use interface aimed to enhance user experience and comfortable navigation.    

Our promoter, Muthoot FinCorp Ltd., is one of the most reputed names in the Fintech industry and has the customers' trust in diverse segments like Financial Services, Automotive, Hospitality, Alternate Energy, Real Estate, and Precious Metals.      

We continue to uphold the values of our parent, the Muthoot Pappachan Group by providing you with easily accessible services, replete with our unmistakable quality.     

Muthoot FinCorp ONE believes in an ownership driven startup culture, where cumulative success is paramount, and each team member is valued and nurtured. 

What can you expect? 

🌐 Build the future, Today - Build for scale in an ever-expanding marketplace 

💰 Attractive compensation* - Attractive salaries and benefits 

🎁 Perks & other benefits - Wholesome well-being and personal satisfaction 

👨🏻‍💻 Work with the brightest minds in the industry - Premium colleges, great pedigree and amazing teams 

🌟 Dynamic work environment: Stable yet exciting - Constant challenges that test the best in you 

📈 Fast-paced growth - Wide exposure, and terrific mentors to accelerate professional growth 

 What are we looking for? 
We are seeking an IT Amin Engineer to join our team and provide technical support to 
end-users, maintain an accurate inventory of IT assets, and document the organization's IT 
systems and processes. The ideal candidate should have excellent communication skills and a 
strong technical background to identify and resolve technical issues. 

 
Key Responsibilities: 
● Provide technical support to end-users and resolve any technical issues they 
face. 
● Maintain an accurate inventory of all IT assets, including hardware and software, 
and ensure that they are properly maintained and updated. 
● Maintain an accurate list of tickets and tasks completed while supporting 
end-users. 
● Identify common recurring issues and create a knowledge repository to help 
address these issues. 
● Maintain accurate and up-to-date documentation of the organization's IT systems 
and processes. 
● Work effectively with other teams to resolve technical issues and implement projects. 
● Ensure clear and effective communication with teams and stakeholders, including 
regular status updates. 
● Participate in problem-solving efforts and contribute to the development of innovative 
solutions to complex technical issues. 
● Cross-train other team members to increase the overall level of technical expertise in 
the team. 
● Develop and maintain strong technical understanding and expertise in varied areas 
of engineering (including own specialization) and share this expertise with others to 
enhance overall team performance 
● Continuously seek opportunities for personal growth and development, including 
attending training courses,writing technical blogs,identifying improvement 
opportunities and seeking feedback from others. 

 
Requirements: 
● Bachelor's degree in Computer Science or related field 

● At least 6 months of experience in IT support or related field 
● Strong technical background in hardware and software troubleshooting 
● Excellent communication and customer service skills 
● Proficient in Microsoft Office and IT ticketing systems 
● Ability to work independently and as part of a team 
● Strong attention to detail and documentation skills.