IT Support & Backend Specialist

Experience: 12 years

Qualification: Graduate (Bachelors in IT, Computer Science, or similar)

Work Location: Vikhroli Head Office & Depot Locations

CTC: Competitive remuneration aligned with industry standards, commensurate with experience and skill set

We are hiring an IT Support & Backend Specialist to bridge backend systems, operational software, and on-ground execution in a live depot environment. This role goes beyond routine IT support and works closely with developers to ensure systems remain reliable in operations that run continuously.

The role requires hands-on expertise in SQL for backend support and database queries , along with a strong working knowledge of Crystal Reports, IIS, and MS Office (especially Excel) for reporting and system validation. Familiarity with AI-enabled tools for automation and reporting is essential to drive efficiency and scalability.

Our depots operate 247 ; however, this is not a shift-based role . The position requires readiness to provide remote support when operational continuity demands it , along with hands-on support for hardware, network, and surveillance systems. This role offers direct exposure to the shipping andcontainer depot ecosystem , one of the most critical industries driving global trade, with strong learning and growth potential for candidates eager to build real-world systems.

• Work closely with software developers to test, deploy, and maintain applications.
• Write and execute SQL queries, monitor logs, and assist in resolving backend issues.
• Provide real-time application support to ensure uninterrupted depot operations.
• Share ground-level UI/UX feedback and assist with basic wireframes or screen sketches when required.

• Act as the primary point of contact for system-related queries from depot and office teams.
• Train users, especially operations staff, in efficient, independent system use.
• Prepare basic SOPs and quick guides for non-technical users.

• Troubleshoot and maintain desktops, laptops, printers, biometric devices, routers, and CCTV systems.
• Respond to system outages and coordinate with vendors when required.
• Support system installations, upgrades, and basic network configurations.
  

• SQL for backend support and database queries
• Crystal Reports, IIS, MS Office (strong Excel skills mandatory)
• Familiarity with AI tools for automation or reporting
• Basic UI/UX or wireframing skills (Figma, Balsamiq, PowerPoint)
• Strong understanding of hardware, CCTV, printers, and networking devices
• Ability to balance backend coordination with on-ground troubleshooting
  

In-house systems:

• YMS Yard Management System
• Dry & Reefer Depot Applications
• TMK Transport Management Kiosk

Third-party tools:

• Tally, Zoho Inventory, Biometric systems, and related operational softwares

• Bachelors degree in IT, Computer Science, or similar
• 12 years of hands-on experience in IT support with exposure to both software and hardware
• Clear communication across technical and non-technical teams
• Willingness to be hands-on at depot locations when required