IT Support Analyst

What You Will Be Doing:

• Perform analysis, diagnosis, and resolution of complex computer problems, and provide best-in-class customer support for end-users.
• Recommend and implement corrective solutions for end-users in person, and remote support for off-site users as needed.
• Install, configure, test, maintain, monitor, and troubleshoot end user and computer hardware and peripheral devices.
• Communicate and multi-task across departments and technologies, while maintaining an appropriate level of professionalism and aligned goals.
• Utilize corporate ticketing system to document and track incidents, requests, user interactions, and detailed hardware/software asset management.
• Support Microsoft and Apple operating systems and related software; and Epicor proprietary software as needed.
• Assist in evaluations of hardware or software when required.
• Fulfills and reviews departmental KPIs.
• Creates technical documentation for internal team and external users.
• Manage and support Intune, Autopilot, Endpoint patching, Vulnerability management, MAC support, JAMF, Apple Business Manager, Active Directory, and Office 365 environments.
• Administer and maintain virtualization technologies including VMware and Hyper-V; perform backups/restorations; and provide support for server hardware infrastructure.

What You Will Likely Bring:

• Ability to work as part of a team.
• Ability to identify and seek needed information/research skills.
• Excellent written and oral communication skills. Detail oriented.
• Problem solving skills and ability to meet deadlines.

What Could Set You Apart:

• 2+ years applicable experience and demonstrated knowledge
• Exposure in the technical skillsets mentioned
• Bachelor’s degree in Computer Science, Information Technology, or a related technical field

Shift Timings - 2:30pm -11:30pm IST (rotational)

#LI-VV1 #HYBRID

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Recruiter: