IT Software Asset Management Coordinator

Job Title

Job Description Summary

Job Description

Responsibilities:

• Review, validate, and process incoming software access requests submitted via ServiceNow.
• Coordinate with requesters, approvers, and relevant IT teams to ensure timely fulfilment of software requests.
• Maintain accurate records of software installations and assignments.
• Create and manage purchase requisitions and purchase orders in Workday for new software license requests.
• Track approval workflows, resolve delays, and ensure timely delivery of software products or licenses.
• Assist in internal and external software audits, including license true-ups, by providing accurate data and documentation
• Identify and communicate potential risks associated with software usage.
• Provide timely status updates to stakeholders regarding request progress, procurement timelines, and license availability.
• Detect potential issues or delays in request or procurement processes and escalate them to the IT Software Asset Manager for resolution
• Align software asset management activities with ITIL practices, supporting incident, request, and change management processes
• Participate in initiatives aimed at improving software asset management processes, contributing ideas and feedback to enhance efficiency and compliance
• Coordinate escalations with relevant teams to ensure prompt resolution and maintain user satisfaction
• Troubleshoot basic software application issues to identify the root cause of user-reported problems
• Provide guidance to end users on software request processes, license entitlements, and basic troubleshooting

Knowledge and Experience:

• Knowledge of Day-to-Day IT functions including Service Delivery and ITIL Standards.
• Experience with ServiceNow and Workday.
• Background in IT procurement is a plus.
• Financial tracking experience helpful.
• Strong organizational and time-management skills.
• Strong attention to detail
• Proficient in Microsoft Office Suite (Excel, Outlook, etc.).
• Knowledge of subscription-based and perpetual licensing models across Adobe, Microsoft, and Autodesk platforms is a plus.