IT Services Delivery Manager (Senior, AI-First)

IT Services Delivery Manager (Senior, AI-First)

Experience: 7-10 years

Location: Dallas, TX (Hybrid/Remote)

Scope: Own 5-7 concurrent client projects (SMB, Startup, GovCon)

What Youll Do

• Own end-to-end delivery across a portfolio: scope, schedule, budget, quality, risk, and customer satisfaction.
• Lead client governance and communication; deliver executive-ready written updates and crisp reporting.
• Right-size process by client type: GovCon/compliance rigor vs. lean startup/SMB speed.
• Maintain dashboards + RAID; identify early warnings; drive mitigations and clear tradeoffs.

AI-First Execution (Key Expectation)

• Use AI tools to accelerate discovery synthesis, story quality, test planning/UAT, documentation, triage, and reporting (with confidentiality/compliance guardrails).
• Build repeatable AI-assisted delivery workflows that improve throughput and predictability across projects.

Pre-Sales + Solutioning (as needed)

• Support discovery calls, solutioning, LOE/estimation, and proposal inputs (approach, plan, governance, RAID, staffing, solution overview).

Technical Credibility (Dev Background Required)

• Strong engineering background; can guide feasibility/tradeoffs and roll up sleeves for triage and lightweight POCs/demos.

What Were Looking For

• Proven multi-project delivery leadership (5+ concurrent projects preferred) and customer-first mindset.
• Ability to build dependable delivery systems: playbooks, dashboards, governance, continuous improvement.
• Nice-to-have: SMB + startup + GovCon experience; Azure/cloud integration; modern web stacks; data/AI delivery patterns; PMP/Scrum.

PriceSenz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, or disability.