IT Service Management Representative
Accenture
3 - 5 years
Noida
Posted: 9/9/2024
Job Description
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : DevOps
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an IT Service Management Representative, you will manage delivery for IT production systems and services. You will support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Your role will involve providing operational support, ensuring production systems and devices are online and available. You will play a crucial role in maintaining the efficiency and effectiveness of IT operations. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Ensure client satisfaction by delivering high-quality IT production systems and services. - Manage the infrastructure service management lifecycle. - Support the availability and reliability of production systems and devices. - Identify and mitigate risks to services. - Collaborate with cross-functional teams to provide operational support. - Continuously improve IT operations processes and procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in DevOps. - Strong understanding of IT service management principles and practices. - Experience with IT infrastructure and systems. - Knowledge of incident, problem, and change management processes. - Familiarity with ITIL framework. - Good To Have Skills: Experience with cloud platforms such as AWS or Azure. Additional Information: - The candidate should have a minimum of 3 years of experience in DevOps. - This position is based in Noida. - A 15 years full time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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