IT Service Management Representative
Accenture
2 - 4 years
Kolkata
Posted: 9/9/2024
Job Description
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Linux Operations
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an IT Service Management Representative, you will manage delivery for IT production systems and services. You will support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Your role will involve providing operational support, ensuring production systems and devices are online and available. You will be based in Kolkata and should have a minimum of 2 years of experience in Linux Operations. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Ensure client satisfaction by managing the delivery of IT production systems and services. - Support the infrastructure service management lifecycle. - Provide operational support to ensure production systems and devices are online and available. - Manage risk to services. - Actively participate in team discussions and contribute to providing solutions to work-related problems. Professional & Technical Skills: - Must To Have Skills: Proficiency in Linux Operations. - Good To Have Skills: Experience with IT service management tools. - Strong understanding of IT production systems and services. - Experience in managing the infrastructure service management lifecycle. - Knowledge of risk management in IT services. Additional Information: - The candidate should have a minimum of 2 years of experience in Linux Operations. - This position is based in Kolkata. - A 15 years full-time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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