IT Service Management Representative

Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Critical Incident Management
Good to have skills : Infrastructure Service Management
Minimum 3 year(s) of experience is required
Educational Qualification : As per Accenture Standard

Summary: As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services, ensuring client satisfaction and risk management. Your typical day will involve providing operational support to ensure production systems and devices are online and available, with a focus on Critical Incident Management. Roles & Responsibilities: - Lead the management of Critical Incidents, ensuring timely resolution and communication to stakeholders. - Support the infrastructure service management lifecycle, including incident, problem, change, and release management. - Collaborate with cross-functional teams to ensure service delivery meets client expectations and service level agreements. - Contribute to the continuous improvement of IT service management processes and procedures, leveraging industry best practices and emerging technologies. - Provide operational support for production systems and devices, including monitoring, troubleshooting, and maintenance. Professional & Technical Skills: - Must To Have Skills: Strong experience in Critical Incident Management. - Good To Have Skills: Experience in Infrastructure Service Management. - Solid understanding of IT service management processes and procedures, including incident, problem, change, and release management. - Experience in monitoring, troubleshooting, and maintaining production systems and devices. - Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams. Additional Information: - The candidate should have a minimum of 3 years of experience in Critical Incident Management. - The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field. - This position is based at our Bengaluru office.