IT Service Management Representative

Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Infrastructure Service Management
Good to have skills : Critical Incident Management
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an IT Service Management Representative, you will manage delivery for IT production systems and services. You will support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Your role will involve providing operational support, ensuring production systems and devices are online and available. You will play a crucial role in maintaining the efficiency and effectiveness of IT services. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Ensure timely delivery of IT production systems and services. - Support the infrastructure service management lifecycle. - Ensure client satisfaction and manage risk to services. - Provide operational support to ensure production systems and devices are online and available. - Collaborate with cross-functional teams to resolve issues and improve service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management. - Good To Have Skills: Experience with Critical Incident Management. - Strong understanding of IT service management principles and best practices. - Experience in incident, problem, and change management processes. - Knowledge of ITIL framework and its application in service management. - Excellent communication and interpersonal skills. - Ability to analyze complex issues and provide effective solutions. - Experience in managing and resolving critical incidents. - Solid understanding of IT infrastructure components and their interdependencies. Additional Information: - The candidate should have a minimum of 5 years of experience in Infrastructure Service Management. - This position is based at our Gurugram office. - A 15 years full time education is required.