IT Service Management Representative

Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Critical Incident Management
Good to have skills : Incident Management
Minimum 7.5 year(s) of experience is required
Educational Qualification : Experience in managing and driving MIM and PM processes

A Major Incident Manager with a minimum of 10 years of experience in running bridges should possess the following job description: 1. Responsibilities: a. Manage and oversee major incidents related to bridges, ensuring efficient and timely resolution. b. Coordinate with relevant teams and stakeholders to maintain smooth communication during incidents. c. Implement ITIL best practices to improve incident management processes. d. Ensure proper stakeholder management to maintain positive relationships and effective collaboration. e. Maintain a basic understanding of cloud technologies and their impact on bridge operations. 2. Requirements: a. A minimum of 5-7 years of experience in managing major incidents related to bridges. b. Excellent communication skills, both verbal and written, for effective coordination and collaboration. c. Proficiency in ITIL framework, with a preference for ITIL certification. d. Basic knowledge of cloud technologies and their implications on bridge operations. e. Strong problem-solving and decision-making abilities. f. Experience in stakeholder management and maintaining positive relationships with various parties. 3. Key Skills: a. Incident management expertise, particularly in bridge-related contexts. b. Understanding and application of ITIL principles. c. Strong coordination and collaboration skills. d. Ability to manage stakeholders effectively. e. Basic understanding of cloud technologies and their relevance to bridge operations. 4. Additional Preferences: a. Certifications in incident management/ITIL. B. Knowledge of cloud and industry ITIL standards. In summary, the Major Incident Manager with 5-7 years of experience in running bridges should have a strong background in managing major incidents, excellent communication skills, a solid understanding of ITIL, and basic cloud knowledge. They should also be skilled in coordination and stakeholder management, ensuring efficient resolution of incidents and maintaining positive relationships with various parties involved in bridge operations.