IT Service Management Representative
Accenture
2 - 4 years
Gurugram
Posted: 9/9/2024
Job Description
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Infrastructure Service Management
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : ITIL certified
Summary: As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your role will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risk to services. You will provide operational support to ensure that production systems and devices are online and available. This position requires a minimum of 2 years of experience in Infrastructure Service Management. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Ensure client satisfaction by delivering IT production systems and services. - Support the infrastructure service management lifecycle. - Manage risk to services. - Provide operational support to ensure production systems and devices are online and available. - Collaborate with team members to provide solutions to work-related problems. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management. - Strong understanding of ITIL principles and practices. - Experience in incident management and problem management. - Knowledge of change management processes. - Familiarity with IT service delivery frameworks. - Good To Have Skills: Experience with IT service management tools. Additional Information: - The candidate should have a minimum of 2 years of experience in Infrastructure Service Management. - This position is based in Gurugram. - An ITIL certified education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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