IT Service Management Representative

Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Critical Incident Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : As per Accenture standard

Summary: As an IT Service Management Representative, you will manage delivery for IT production systems and services. You will support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Your role will involve providing operational support, ensuring production systems and devices are online and available. You will play a crucial role in maintaining the stability and availability of IT services. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Ensure client satisfaction by delivering high-quality IT services. - Manage the infrastructure service management lifecycle. - Support the availability and stability of production systems and devices. - Monitor and resolve critical incidents in a timely manner. - Collaborate with cross-functional teams to identify and implement process improvements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management. - Good To Have Skills: Experience with Incident Management Tools. - Strong understanding of IT service management principles and best practices. - Knowledge of ITIL framework and processes. - Experience in incident management and problem resolution. - Ability to analyze and troubleshoot complex technical issues. - Excellent communication and interpersonal skills. - Ability to work effectively in a fast-paced and dynamic environment. Additional Information: - The candidate should have a minimum of 3 years of experience in Critical Incident Management. - This position is based at our Bengaluru office. - A degree in IT or related field is required.