IT Service Management Representative

Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Critical Incident Management
Good to have skills : Infrastructure Service Management
Minimum 3 year(s) of experience is required
Educational Qualification : As per Accenture Standard

Summary: As an IT Service Management Representative, you will manage delivery for IT production systems and services. You will support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Your role will involve providing operational support, ensuring production systems and devices are online and available. You will play a crucial role in maintaining the efficiency and effectiveness of IT services. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Ensure client satisfaction by delivering high-quality IT production systems and services. - Manage the infrastructure service management lifecycle. - Support the availability and reliability of production systems and devices. - Provide operational support to ensure systems are online and available. - Identify and mitigate risks to IT services. - Collaborate with cross-functional teams to resolve incidents and problems. - Continuously improve IT service delivery processes and procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management. - Good To Have Skills: Experience with Infrastructure Service Management. - Strong understanding of IT service management principles and best practices. - Knowledge of incident management processes and procedures. - Experience in managing critical incidents and minimizing their impact. - Ability to analyze and resolve complex technical issues. - Excellent problem-solving and decision-making skills. - Strong communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 3 years of experience in Critical Incident Management. - This position is based at our Bengaluru office. - A degree in IT or related field is required.