IT Service Management Representative

Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Critical Incident Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an IT Service Management Representative, you will manage delivery for IT production systems and services. You will support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Your role will involve providing operational support, ensuring production systems and devices are online and available. You will play a crucial role in maintaining the efficiency and effectiveness of IT services. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Ensure client satisfaction by delivering high-quality IT production systems and services. - Manage the infrastructure service management lifecycle to minimize risk and ensure smooth operations. - Provide operational support to ensure that production systems and devices are online and available. - Collaborate with cross-functional teams to identify and resolve issues in a timely manner. - Continuously improve IT service delivery processes and procedures. - Stay updated with industry trends and best practices in IT service management. - Assist in the development and implementation of IT service management strategies and initiatives. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management. - Good To Have Skills: Experience with Incident Management Tools. - Strong understanding of IT service management principles and best practices. - Knowledge of ITIL framework and its application in service management. - Experience in incident management, problem management, and change management processes. - Excellent analytical and problem-solving skills. - Ability to prioritize and manage multiple tasks in a fast-paced environment. - Strong communication and interpersonal skills to collaborate effectively with stakeholders. Additional Information: - The candidate should have a minimum of 3 years of experience in Critical Incident Management. - This position is based at our Bengaluru office. - A 15 years full time education is required.