IT Service Desk Support Specialist

At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.

Job Summary

The IT Service Desk Support Specialist supports Polaris’s worldwide IT operations, providing first-line support to Polaris users with exceptional and professional customer service.  This position is 100% technical support for employees and system-generated Service Desk submissions, including documenting procedures and managing incidents to resolution or escalation to a more senior team member.

Essential Duties & Responsibilities:

• Provide clear, concise customer service in phone-based, verbal communication, and written, email communication in English
• Troubleshoot, diagnose, and resolve issues following standard operating procedures and using knowledge support tools
• Resolve or escalate service desk submissions using a repository of pre-defined knowledge base (KB) articles
• Collaborate effectively with other service desk team members located across the globe
• Deliver support of Windows-based operating systems and Microsoft Office applications as well as other out-of-the-box and developed software packages
• Administration of Account Management activities within Active Directory, IBMi, and other systems
• Proactively and reactively support critical systems through monitoring and responding to alerts on the IBMi platform
• Meet all defined SLAs and KPIs to ensure the quality of resolution and customer satisfaction

Skills, Knowledge & Education:

• 4 years technical degree or equivalent experience required.
• Self-motivated, with the ability to work independently and/or collaboratively with remote peers required
• Excellent communication and customer service skills required
• General or intermediate knowledge of Windows 10 & 11 required
• Intermediate experience with Windows-based applications such as the Microsoft Office suite required
• 2+ years of experience working in a corporate service desk setting preferred
• General understanding of large computing systems such as IBMi (AS400) preferred
• Previous experience supporting a manufacturing environment preferred
• Experience using ServiceNow or similar issue-tracking systems preferred
• Availability to work night shifts

Working Conditions:

• Standard office environment
• 24/7 rotational shift working.

#LI-BO1

We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE. Apply today!

About Polaris India

As the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe.

Polaris India Private Limited is one of the Polaris group subsidiary companies incorporated on 18th Feb 2011. We launched our flagship products including All-Terrain Vehicles (ATVs), Polaris RANGER: RZR® side - by - side and Snowmobiles in India in August 2011. Through our selected product range, we are creating a whole new culture of Off-Road adventure in India. Polaris India has a strong network of 10 dealerships and state of the art Polaris Experience Zones (Off-Road Tracks) to take the off-road riding culture way ahead. We are committed to creating a dynamic work environment where talent thrives, and bold ideas come to life. Join Polaris India, where passion meets innovation! We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. www.polaris.com

How We Hire

Polaris India Private Limited is committed to a policy of equal employment opportunity and does not discriminate in the terms, conditions, or privileges of employment on account of race, age, color, sex, national origin, physical or mental disability, or religion or otherwise as may be prohibited by law.