IT PMO – Operations

House of Shipping provides business consultancy and advisory services for Shipping & Logistics companies. House of Shipping's commitment to their customers begins with developing an understanding of their business fundamentals. We are hiring on behalf of one of our key US based client - a globally recognized service provider of flexible and scalable outsourced warehousing solutions, designed to adapt to the evolving demands of todays supply chains.

We are hiring for a globally recognized U.S. based service provider that delivers warehousing solutions designed to meet the dynamic needs of todays supply chains.

Job Description: IT PMO Operations

Location: GCC, Chennai

Experience Required: 8 12 years

Department: Operations

Role Summary

The IT PMO Operations will lead and govern end-to-end project management for automated warehouse go-live initiatives, ensuring seamless coordination between Technology (WMS/TMS), Automation, Engineering, Integration, and Operations teams. This role is accountable for planning, execution, risk management, and successful handover of highly complex warehouse transformation programs into steady-state operations.

Key Responsibilities

Program & Go-Live Management

• Own end-to-end project governance for automated warehouse go-live initiatives, from planning through stabilization.
• Define and manage integrated go-live plans covering WMS, TMS, automation systems, material handling equipment, and integrations.
• Lead cutover planning, mock go-lives, hypercare, and post go-live stabilization.

Technology & Systems Coordination

• Coordinate closely with Technology teams implementing WMS, TMS, OMS, middleware, and reporting systems.
• Ensure system readiness across functional testing, integration testing, performance testing, and user acceptance testing (UAT).
• Track dependencies across software development, configuration, and infrastructure readiness.

Automation, Engineering & Integration Alignment

• Work with Automation and Engineering teams deploying conveyors, sorters, AS/RS, robotics, PLC/SCADA, and other MHE systems.
• Ensure tight alignment between physical automation and digital systems through interface readiness and end-to-end testing.
• Manage system integrators and third-party vendors delivering automation and integration components.

PMO Governance & Reporting

• Establish PMO standards, RAID logs, milestone tracking, and executive dashboards.
• Provide regular status updates to senior leadership on progress, risks, budget, and go-live readiness.
• Drive decision-making forums, steering committees, and escalation management.

Operational Readiness & Change Management

• Coordinate operational readiness activities including SOP finalization, training, user access, and support models.
• Ensure smooth transition from project mode to operations and IT support teams.
• Support change management and communication plans for warehouse operations and stakeholders.

Risk, Quality & Compliance

• Proactively identify risks related to systems, automation, timelines, and operational impact.
• Ensure compliance with internal IT governance, security, and quality standards.
• Drive issue resolution and continuous improvement during hypercare.

Required Qualifications & Skills

Education

• Bachelors degree in Engineering, Information Systems, Supply Chain, or related field.
• PMP / PRINCE2 / SAFe / Agile certifications preferred.

Experience

• 812 years of experience in IT PMO / Program Management, preferably within Supply Chain or Logistics.
• Proven experience managing warehouse automation go-lives involving WMS, TMS, and system integrations.
• Experience working with global, cross-functional teams and system integrators.

Technical Skills

• Strong understanding of WMS (Manhattan, Blue Yonder, SAP EWM, etc.) and TMS platforms.
• Familiarity with warehouse automation technologies (conveyors, sorters, robotics, AS/RS).
• Knowledge of integration patterns, middleware, and end-to-end supply chain systems.

Soft Skills

• Strong leadership and stakeholder management skills.
• Excellent planning, coordination, and problem-solving abilities.
• Ability to manage high-pressure go-live environments and complex dependencies.
• Clear communication skills for executive and operational audiences.