IT Manager

At Swarovski, where innovation meets inspiration, our people desire to explore, experience and create. As an IT Manager you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About the job

The local IT representative in the respective local market supports the implementation of the overall Digital IT strategy as well as the execution of global digital and local projects. They ensure full compliance with all standards and guidelines in the areas of Digital IT and IT Security.

Your responsibilities include, but are not limited to:

• Fully comply to and act within the Company Digital IT Strategy and IT projects

• Apply and ensure compliance to all Digital IT and IT Information Security standards and policies and rules

• Support delivery of digital IT services at the company by delivering the local part of the digital service process

• Implement & deliver additional local IT services to meet local company requirements not covered by Digital IT services

• Support accurate and timely digital IT budget process in the company

• Strategic management of all IT assets and their lifecycles (hardware, software and service agreements) including clarification of user requests with the responsible cost unit, as well as lifecycle management of assets from their procurement via their installation at the user’s site & review of settlement of accounts to the ultimate disposal of the assets. All IT assets must be registered and updated in the central IT inventory

• All server and network activities requiring a physical presence, for instance patching of network connections, the installation and labelling of server and network hardware in racks, the management of backup tapes

• Documentation of the local server and network infrastructure (floor plan, LAN structure, location specific hardware and software installations, system room)

• Distribution of security-related software components to client computers

• Organization and implementation of relocations of IT workplaces & offices

• Response & follow through all user requests. Escalation to 2nd Level Support as required

• Local IT projects and new requirements coordinated with the assigned Technical Account Manager, involved teams in the Digital departm

• Remote handling of employees based in different countries

• Smart devices management

• Helpdesk to employees during WFH in pandemic

• Configuration of Digital screens in the retail stores

About you

We are looking for a unique and amazing talent, who brings along the following:

• University Degree or equivalent experience

• Minimum 3-5 years’ experience in similar role

• Profound education and experience in IT infrastructure technology with focus on Microsoft platform

• Demonstrate ability to build and maintain productive and cohesive relationships with peers and cross-functional teams

• Very good influencing skills to align and get support from the parties during the implementation process

• Clear picture for career development with strong potential ambition will be a plus

What we offer

You can expect a range of benefits, including:

• Swarovski products discounts

• Employee Assistance Program

• Volunteering leave

• Learning and development programs

Masters of Light Since 1895

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.