IT Manager
Muthoot
5 - 9 years
Bengaluru
Posted: 27/06/2025
Job Description
IT Manager
Location: Bangalore
What is Muthoot FinCorp ONE?
Muthoot Fincorp ONE, is a fintech startup and SBU of Muthoot FinCorp Ltd., building a financial ecosystem where customers can access relevant and reliable digital services across an expansive range of digital financial products in segments like Lending, Saving & Investment, Protection, and Remittance.
Our products are designed to ensure a simple, reliable, and responsive financial environment for our customers. Envisioned to be the most trusted financial service provider, our app has an easy-to-use interface aimed to enhance user experience and comfortable navigation.
Our promoter, Muthoot FinCorp Ltd., is one of the most reputed names in the Fintech industry and has the customers' trust in diverse segments like Financial Services, Automotive, Hospitality, Alternate Energy, Real Estate, and Precious Metals.
We continue to uphold the values of our parent, the Muthoot Pappachan Group by providing you with easily accessible services, replete with our unmistakable quality.
Muthoot FinCorp ONE believes in an ownership driven startup culture, where cumulative success is paramount, and each team member is valued and nurtured.
What can you expect?
π Build the future, Today - Build for scale in an ever-expanding marketplace
π° Attractive compensation - Attractive salaries and benefits
π Perks & other benefits - Wholesome well-being and personal satisfaction
π¨π»βπ» Work with the brightest minds in the industry - Premium colleges, great pedigree and amazing teams
π Dynamic work environment: Stable yet exciting - Constant challenges that test the best in you
π Fast-paced growth - Wide exposure, and terrific mentors to accelerate professional growth
What are we looking for?
We are seeking an IT Manager to join our team and provide technical support to end-users, maintain an accurate inventory of IT assets, and document the organization's IT systems and processes. The ideal candidate should have excellent communication skills, Team handling, IT management capabilities and a strong technical background to identify and resolve technical issues.
Key Responsibilities:
β Provide technical support to end-users and resolve any technical issues they
face.
β Maintain an accurate inventory of all IT assets, including hardware and software,
and ensure that they are properly maintained and updated.
β Maintain an accurate list of tickets and tasks completed while supporting
end-users.
β Identify common recurring issues and create a knowledge repository to help
address these issues.
β Maintain accurate and up-to-date documentation of the organization's IT systems
and processes.
β Work effectively with other teams to resolve technical issues and implement projects.
β Ensure clear and effective communication with teams and stakeholders, including
regular status updates.
β Participate in problem-solving efforts and contribute to the development of innovative
solutions to complex technical issues.
β Cross-train other team members to increase the overall level of technical expertise in
the team.
β Develop and maintain strong technical understanding and expertise in varied areas
of engineering (including own specialization) and share this expertise with others to
enhance overall team performance
β Continuously seek opportunities for personal growth and development, including
attending training courses,writing technical blogs,identifying improvement
opportunities and seeking feedback from others.
Requirements:
β Bachelor's degree in Computer Science or related field
β At least 6 years of experience in IT support or related field
β Strong technical background in hardware and software troubleshooting
β Excellent communication and customer service skills
β Proficient in Microsoft Office / O365 and IT ticketing systems
β Experience in network support- Firewall rules & policies
β Experience in active directory,VPN, Wifi management
β Ability to work independently as well as manage the IT team
βStrong attention to detail and documentation skills
About Company
Muthoot Finance Ltd. is Indiaβs largest Non-Banking Financial Company (NBFC) specializing in gold loans. Headquartered in Kochi, Kerala, the company offers a wide range of financial services including personal loans, insurance, money transfer, forex, and microfinance. Its core business is providing instant loans against gold jewellery, primarily serving the unbanked and underserved population across urban and rural India. With over 6,000 branches and a strong presence in international markets like the UAE, USA, and UK, Muthoot Finance is known for its deep-rooted trust, operational scale, and strong commitment to financial inclusion. The company is publicly listed and regulated by the Reserve Bank of India.
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