IT Manager – Infrastructure, Networking & Client Support

Job Title - IT Manager Infrastructure, Operations & Client Solutions

Location - HSR Layout, Bangalore (Also need to be flexible for Center visits).

Work Mode: Onsite | 6 Days Working

Interview Mode - Face to Face only (Apply if you are in Bangalore and can attend the face-to-face interview).

About the Role:

We are looking for an experienced IT Manager to lead end-to-end IT infrastructure, operations, and client IT solutions across multiple coworking sites . This role is a blend of technical leadership, project execution, client support, and vendor management , ensuring high availability, security, and SLA-driven service delivery.

Key Responsibilities:

1. IT Infrastructure & Operations:

• Manage and maintain IT infrastructure across multiple coworking locations.
• Oversee LAN/WAN/Wi-Fi networks , servers, firewalls, switches, and routers.
• Manage CCTV systems, access control, biometric devices , and other facility IT systems.
• Ensure smooth functioning of end-user computing (laptops, desktops, printers).
• Monitor system performance, uptime, and availability across sites.
• Troubleshoot incidents and ensure quick resolution within defined SLAs .
• Manage backups, disaster recovery (DR), and business continuity plans (BCP) .
• Ensure IT security compliance , data protection, access controls, and cybersecurity best practices.

2. IT Projects & Implementations:

• Lead IT projects including:
• New coworking site IT setup and handover
• Office expansions, relocations, and migrations
• Network upgrades and system enhancements
• Coordinate with internal teams, vendors, and external partners.
• Prepare project plans, timelines, budgets, and risk mitigation strategies .
• Ensure projects are delivered on time, within budget, and as per business requirements .

3. IT Sales & Client Support:

• Support the sales and business development teams with:
• IT solution design and technical consulting for clients
• Preparation of technical proposals, BOQs, and costing
• Feasibility analysis for enterprise client requirements
• Act as the technical SPOC for enterprise and key clients.
• Coordinate IT onboarding and offboarding of clients.
• Ensure SLA-driven IT service delivery and high client satisfaction.

4. IT Procurement & Vendor Management:

• Lead IT procurement for:
• Hardware, networking equipment, software, and licenses
• Manage vendor negotiations, pricing, contracts, and renewals.
• Maintain IT asset inventory and lifecycle management .
• Drive cost optimization without compromising quality or performance.

5. Team Management:

• Lead, mentor, and manage the IT support and operations team.
• Allocate tasks, monitor performance, and ensure skill development.
• Plan shifts and ensure on-site IT support across multiple locations .
• Ensure adherence to processes, SLAs, and service quality standards.

6. Compliance, Documentation & Reporting:

• Maintain IT documentation including SOPs, network diagrams, and asset registers .
• Ensure compliance with internal IT policies and industry best practices.
• Prepare MIS reports on IT performance, incidents, costs, and uptime.
• Support internal and external audits when required.

Preferred Industry Background

• Coworking / Managed Office Spaces
• Commercial Real Estate / Facilities Management