IT Infrastructure - Data Centre Operations - West

Infrastructure Monitoring:

• Design, implement, and maintain infrastructure monitoring solutions using various tools (e.g., Datadog, Dynatrace, Prometheus, Grafana, Zabbix, Solarwinds, Motadata etc.)
• Collect, analyse, and visualize data from infrastructure components (servers, networks, databases, applications, etc.). 
• Develop and maintain monitoring dashboards and alerts for proactive identification of issues. 
• Conduct regular server capacity planning and utilisation reviews, ensuring scalability and performance.
• Collaborate with IT operations and application teams to define and refine monitoring thresholds and escalation protocols.
• Analyse trends and historical data to forecast infrastructure needs and prevent potential outages.
• Document monitoring configurations, SOPs, and incident response procedures.
• Support audit and compliance requirements by maintaining accurate monitoring logs and reports.

Observability:

• Understand and apply observability principles (logs, metrics, traces) to gain insights into system behaviour. 
• Implement and maintain observability tools and pipelines. 
• Use observability data to improve system reliability, performance, and scalability. 
• Expertise in Log analytics tools like Kibana & Elastic search etc.

Required Skills and Qualifications:

• Proven experience in infrastructure monitoring within a large-scale IT environment.
• Proficiency in various monitoring, observability & log analytics tools (e.g., Datadog, Dynatrace, Prometheus, Grafana, Solarwinds, Motadata, Kibana, Elastic Search etc.). 
• Experience with infrastructure components (servers, networks, databases, applications). 
• Familiarity with NSE LAMA framework.
• Strong understanding of server architecture, virtualisation, and cloud infrastructure.
• Experience in capacity planning, performance tuning, and availability management.
• Familiarity with ITIL practices, especially around incident and availability management.
• Excellent analytical, documentation, and communication skills.
• Experience with automation and scripting for monitoring tasks