IT Customer Service Representative
Accenture
3 - 5 years
Indore
Posted: 9/9/2024
Job Description
Project Role Description : Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration.
Must have skills : Microsoft Windows Desktop Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an IT Customer Service Representative, you will manage delivery for IT production systems and services. You will drive incident, issue, and outage management, investigation, and restoration. Your typical day will involve ensuring the smooth functioning of IT systems and promptly resolving any technical issues that arise. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Assist customers with technical issues and provide solutions. - Troubleshoot and resolve hardware and software problems. - Document and track customer issues and resolutions. - Collaborate with cross-functional teams to resolve complex technical issues. - Stay up-to-date with the latest technology trends and advancements. - Provide excellent customer service and ensure customer satisfaction. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management. - Experience with troubleshooting and resolving hardware and software issues. - Strong knowledge of IT systems and infrastructure. - Excellent problem-solving and analytical skills. - Good To Have Skills: Experience with Active Directory and Group Policy Management. Additional Information: - The candidate should have a minimum of 3 years of experience in Microsoft Windows Desktop Management. - This position is based at our Indore office. - A 15 years full-time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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