IT Customer Service Representative

Project Role : IT Customer Service Representative
Project Role Description : Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration.
Must have skills : Cloud Infrastructure
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an IT Customer Service Representative, you will be responsible for managing the delivery of IT production systems and services. Your typical day will involve driving incident, issue, and outage management, as well as investigation and restoration. You will play a crucial role in ensuring the smooth operation of IT systems and services. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Manage delivery for IT production systems and services. - Drive incident, issue, and outage management. - Investigate and restore IT systems and services. - Collaborate with teams to ensure smooth operation of IT systems and services. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cloud Infrastructure. - Strong understanding of IT production systems and services. - Experience in incident, issue, and outage management. - Knowledge of investigation and restoration processes. - Familiarity with IT systems and services delivery. - Good To Have Skills: Experience with IT customer service. - Experience in managing IT teams. - Knowledge of IT decision-making processes. Additional Information: - The candidate should have a minimum of 5 years of experience in Cloud Infrastructure. - This position is based at our Bengaluru office. - A 15 years full-time education is required.