IT Customer Service Representative

Project Role : IT Customer Service Representative
Project Role Description : Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration.
Must have skills : Linux Operations
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an IT Customer Service Representative, you will be responsible for managing the delivery of IT production systems and services. Your role will involve driving incident, issue, and outage management, as well as investigation and restoration. You will play a crucial role in ensuring the smooth operation of IT systems and providing excellent customer service. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Manage the delivery of IT production systems and services. - Drive incident, issue, and outage management. - Investigate and restore IT issues and outages. - Provide excellent customer service. - Collaborate with cross-functional teams to resolve IT-related problems. Professional & Technical Skills: - Must To Have Skills: Proficiency in Linux Operations. - Linux administration o Troubleshoot and navigating Linux distros: Amazon Linux and RHEL o Command: VI, cron, scp, top, systemctl, etc o Logrotate - Strong experience on AWS cloud - Experience with IT production systems and services. - Strong troubleshooting and problem-solving skills. - Excellent communication and customer service skills. - Good To Have Skills: Experience with IT incident and outage management. Additional Information: - The candidate should have a minimum of 3 years of experience in Linux Operations. - This position is based at our Bengaluru office. - A 15 years full-time education is required.