IT CRM Build Consultant

Responsibilities:

• Interactions with central IT team, central business and local business users
• Workday split = 25% design, 25% IT CRM project management and 50% technical configurations (SQL, GCP, Adobe Campaign...)
• Gather needs, business analyse
• Kick off & project management
• Design the CRM and technical assets,
• Write specifications and design documentation
• Support & follow the development team in the build process
• Ad hoc developments and configurations
• Perform technical & integration test (UAT, end-to-end), write the testing cases
• Manage the go live, monitoring
• Onboard the roll out team
• Datawarehouse SQL/json
• GCP (Google Cloud Platform) using big query (Raw data & aggregate calculations and KPIs)
• Adobe Campaign classic v8 & Salesforce Marketing Cloud (one-shot email branding, triggers automation, real-time emails)

Profile:

• From 5 years of experience in CRM context (architecture, data model design & specifications writing, integration flows)
• Project management in an IT and Agile context, coordination of teams (developers, POs, etc.)
• Experience on Marketing Automation tool Adobe Campaign classic v8 or Salesforce Marketing Cloud
• Experience on Google Cloud Platform & Bigquery
• Experience Retail Industry knowledge with ecommerce and loyalty use cases
• Project documentation, Confluence, ServiceNow
• Full hands-on experience on CRM tools (Salesforce or Adobe)
• Mastery of SQL to query and leverage the DWH, GCP & Adobe databases
• Mastery of APIs, flat file transfer, Postman integrations
• JavaScript experience
• Know how to prioritize, organize, follow-up your project and meets the deadlines and deliverables
• Anticipate potential impacts: omnichannel, GDPR
• Consulting posture and communication with both IT teams and Marketing business users
• Friendly mindset to onboard the teams on your projects and meet deadlines
• Fluent in English