Responsibilities
A day in the life of an Infoscion • As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. • You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. • You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design • You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines • Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!
Technical Requirements
• Primary skills:Domain->Finacle-eB-Functional->Finacle-eB-Corp->Grand Master,Technology->Cloud Testing->Cloud Testing - ALL,Technology->Infra_ToolAdministration-ITSM->BMC Remedy ITSM
Preferred Skills
Technology->Cloud Testing->Cloud Testing - ALL
Technology->Infra_ToolAdministration-ITSM->BMC Remedy ITSM->ITSM
Additional Responsibilities
• Should have good knowledge and understanding on ITIL framework and ITSM processes e.g. Incident Management, Problem Management, Change Management, Service Request Fulfillment, Continuous Service Improvement etc. • Experience working in IT Service Management tools (e.g. ServiceNow, Remedy, JIRA etc.) • Hands on experience in change and deployment management in non-production as well as production environments • Internal and external could service support (PCF, Azure Oracle Cloud) – Space creation, User access, Service configuration, Coordination of Orgs, Environment troubleshooting, • SaaS Platform support (HPS/Salesforce/Oracle etc.) – Coordination of setup/integration, Environment troubleshooting, Configuration management, Ongoing maintenance, • Experience in functional and infrastructure health check automation in non-production environments using open-source tools like Selenium. • Experience in APM tools (Dynatrace, AppDynamics, Datadog, Splunk, SolarWinds) • Experience in Orchestration tools (e.g. Plutora, ENOV8 etc.) • Knowledge on DevOps pipelines, tool chains and their integration • Knowledge and understanding of software development life cycle and software testing life cycle (e.g. SIT, UAT, NFT, regression testing etc.) • Should be able to coordinate and collaborate with various stakeholders who use the non-production environments on daily basis. • Experience in leading a highly motivated team with in-depth technical knowledge. • ITIL V3 or V4 certification is an added advantage.
Educational Requirements
Bachelor of Engineering
