IT Business Analyst- CRM (MS Dynamics/Salesforce/Zoho CRM)

About the Client:

Our client is a global organization in the commercial and retail services space, leveraging enterprise systems to drive operational efficiency and customer excellence. The IT team works in a collaborative environment supporting business-critical applications.

Role Name: IT Business Analyst CRM

Experience: 3 - 5 Years

Location: Basavanagudi, Bangalore (Hybrid)

Job Summary :

We are looking for an experienced CRM Business Analyst to provide functional support for Microsoft Dynamics 365 CE (Sales Enterprise & Field Service modules). The role involves troubleshooting user issues, supporting enhancements, managing integrations, and working closely with business stakeholders in an Agile environment.

Roles and Responsibilities:

• Provide L2 support for Dynamics 365 CE (Sales & Field Service)
• Investigate and resolve user issues within SLA
• Manage support tickets, emails, and documentation
• Create and modify CRM/BI dashboards
• Support enhancements and maintain backlog items
• Coordinate with other IT teams for integration-related issues
• Assist in requirement gathering, testing, and UAT
• Build strong relationships with business users

Requirements:

• 3+ years in System/Application Support or Business Analyst role
• Hands-on experience with Microsoft Dynamics 365 CE
• Experience supporting Sales and/or Field Service modules
• Strong analytical and troubleshooting skills
• Exposure to Agile methodology
• 1+ year of light project management or demand oversight experience
• Bachelors degree or equivalent experience

Interested Candidates please share your updated CV @princy.mathew@antal.com