iScala Technical Support Lead

Job Title: iScala Technical Support Lead 

Experience: 10-12 years 

Job Description: 

We are seeking a highly skilled and experienced iScala Technical Support Lead to join our team. The ideal candidate will have a strong background in technical support and a deep understanding of iScala ERP systems. You will be responsible for leading the technical support team, managing customer inquiries, and ensuring timely resolution of issues. 

Key Responsibilities: 

• Lead and mentor a team of technical support specialists. 

• Serve as the primary point of contact for escalated iScala support issues. 

• Analyze and troubleshoot customer issues related to iScala ERP. 

• Collaborate with cross-functional teams to improve product functionality and user experience. 

• Develop and implement support processes and best practices. 

• Provide training and knowledge transfer to team members and customers. 

• Ensure customer satisfaction through effective communication and problem resolution. 

• Stay up to date with iScala updates and enhancements. 

Qualifications: 

• Bachelor's degree in computer science, Information Technology, or related field. 

• 10-12 years of experience in technical support, with at least 5 years in a lead or supervisory role. 

• Strong knowledge of iScala ERP system and related technologies. 

• Excellent problem-solving and analytical skills. 

• Exceptional communication and interpersonal skills. 

• Ability to work effectively in a fast-paced environment. 

• Experience in managing customer relationships and expectations. 

Preferred Skills: 

• Experience with ITIL framework. 

• Knowledge of scripting or programming languages. 

• Familiarity with database management and SQL. 

If you are a passionate and dedicated technical support leader with a strong background in iScala, we encourage you to apply. Join us in providing exceptional support and solutions to our customers!