iScala Support - 4 Positions
Jade Global
2 - 5 years
Pune
Posted: 05/02/2025
Job Description
Responsibilities:
- Liaise with client application lead for day-to-day activities.
- Provide L2/L3 support for issues related to iScala ERP Finance Modules
- Attend all internal and client meetings.
- Monitoring and tracking tickets and alerts, ,maintain agreed SLAs
- Coordinate with other teams, business users, Vendor (e.g. Oracle/Microsoft etc.)
- Help in patching and monthly closure activities.
- Documenting and Maintaining SOPs and KEDB
- On-call support for P1 issues.
- Raise risks/issues (if any) on time.
Skills & Experience Required:
- 6+ years of hands-on experience in L2/L3 Application Support for iScala ERP application - Finance Modules
- Must Have: iScala - Budget, forecasting and actuals L2/L3 ticket support
- Good to Have: Experience in Hospitality industry
- Basic understanding of debugging issues in seeded as well as custom programs, peripheral integrations (e.g. bank integrations) etc.
- Understanding of basic XML, Unix, and PL/SQL
- ITIL certification will be an added advantage.
- Excellent communication skills
- Ready to work in rotational shift.
About Company
Jade Global is a premier technology advisory, implementation, testing, cloud migration, and IT consulting company that has successfully delivered over 2,600 projects across multiple technology platforms. The company has domain expertise in various industries such as high-tech, healthcare, manufacturing, retail, finance, and insurance.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).