iScala Functional Support Lead

Job Title: iScala Functional Support Lead 

Experience: 12+ years 

Job Description: 

We are seeking an experienced iScala Functional Support Lead to join our team. The ideal candidate will have over 12 years of experience in ERP solutions, specifically with iScala. You will be responsible for providing functional support, troubleshooting issues, and ensuring the smooth operation of the iScala system across various business units. 

Key Responsibilities: 

• Lead the functional support team for iScala, ensuring effective resolution of support tickets. 

• Collaborate with cross-functional teams to understand business requirements and translate them into system configurations. 

• Conduct training sessions for end-users and provide ongoing support to enhance system usage. 

• Perform regular system audits and updates to ensure optimal performance. 

• Develop and maintain documentation related to system configurations, processes, and support procedures. 

• Act as a liaison between business stakeholders and technical teams to ensure alignment on system capabilities. 

• Identify opportunities for process improvements and system enhancements. 

Qualifications: 

• Bachelor's degree in information technology, Business Administration, or related field. 

• Minimum of 12 years of experience in functional support of iScala ERP. 

• Strong understanding of finance, supply chain, and sales modules within iScala. 

• Proven experience in leading a team and managing multiple tasks in a fast-paced environment. 

• Excellent problem-solving skills and the ability to work collaboratively. 

• Strong communication skills, both verbal and written. 

Join us and be part of a dynamic team dedicated to optimizing our ERP solutions and enhancing business processes.