IOT Hub SME

610 years of total IT experience, with 3+ years dedicated to Azure IoT Hub and related services in a production support or managed services environment.

Strong expertise in:

Azure IoT Hub configuration, diagnostics, and device communication protocols (MQTT, AMQP, HTTPS).

Azure Monitor, Log Analytics, and Application Insights for proactive issue detection.

IoT Edge deployment, DPS provisioning, and message routing pipelines.

Solid understanding of Azure networking, identity management (AAD, RBAC), and security best practices.

Experience in incident management, problem management, and change management processes (ITIL framework).

Hands-on with automation and scripting (PowerShell, Azure CLI, or Python).

Strong analytical and troubleshooting skills, capable of handling high-severity issues under pressure.

Experience working in 24x7 managed services or global support operations environments.

Preferred certifications:

Microsoft Certified: Azure IoT Developer (AZ-220)

Microsoft Certified: Azure Administrator (AZ-104) or Solutions Architect Expert (AZ-305)

Preferred Qualifications

Experience supporting industrial IoT, connected devices, or edge computing use cases.

Exposure to automation frameworks, DevOps pipelines, and observability tools (Grafana, Prometheus, etc.).

Familiarity with ServiceNow or similar ITSM tools.

Prior experience in customer-facing managed services roles with SLA-based delivery.