Investor Relationship Manager (Onboarding + Conversion)

Role overview

FraX is building a new way for retail investors to invest in premium real estate through a digital-first platform. We are hiring a customer-facing operator who can convert high-intent users and support them through the full journeyfrom signup to first investment and post-investment queries.

What you will own

• Call and convert warm leads: Speak to interested users, explain the product clearly, handle objections, and drive them to complete the investment.
• Onboarding and journey support: Help users complete KYC, e-sign, and payments; resolve drop-offs with strong follow-ups.
• Post-investment support: Handle customer queries after investment and coordinate internally to resolve issues quickly and correctly.
• Pipeline discipline: Track every user interaction (status, notes, next step, follow-up date) and ensure no lead is dropped.
• Process improvement: Identify common friction points and work with product/ops to improve scripts, FAQs, and the in-app journey.

What we are looking for (must-have)

• 3-7 years experience in inside sales, relationship management, customer onboarding, or customer operations with significant phone-based work.
• Strong comfort with calling users daily and driving outcomes (3060 calls/day is typical).
• Clear, confident communication in English and Hindi.
• Ability to handle high-trust, high-ticket conversations calmly and professionally.
• Strong follow-through and organization and ability to close leads.(

Good to have

• Experience in fintech, wealth/investing, insurance, lending, or high-ticket/luxury sales.
• Familiarity with CRM/ticketing tools (Zoho/HubSpot/Freshdesk/Intercom) and basic reporting in Google Sheets.

Location: Gurgaon (On-site)

Employment Type: Full-time