Investigations Specialist, Seller Flex, Amazon
Amazon
2 - 5 years
Bengaluru
Posted: 29/11/2024
Job Description
IN Seller Flex Team is seeking a highly motivated individual with curiosity to learn and contribute to Amazon's fastest growing Fulfillment Channel.
Seller Flex team strives to unblock vast unique selection to our customers by providing best in class seller experience to premium brands and distributors.
The role holder will get an opportunity to innovate for our customers/sellers, work across internal and external stakeholders and understand end to end value chain of fulfillment channels.
For this role, we seek a candidate with excellent communication skills, passion to innovate, ability to manage internal/external stakeholder relationships and perform deep dives to identify and resolve customer pain points.
Key job responsibilities
1.
Influence and work across partner teams comprising both internal and external stakeholders.
2.
Drive key program metrices like Retention Rate, Selection, Seller performance and Operational excellence.
3.
Analyze data and bring out actionable insights to improve CX/SX and deliver results on the program metrics.
4.
Utilize multiple tools and dashboards to run SOP driven processes for managing smoother and faster program initiatives.
5.
Candidate will need to be proactive and execution focused, escalating to stakeholders and seeking help from leadership whenever required.
6.
Candidate should be adept at dealing with ambiguous and challenging situations and should be eager to learn new use cases arising in the program.
Basic Qualifications
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
Preferred Qualifications
- Experience in E
- commerce industry
- Knowledge of SQL
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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