International Voice
TCS
1 - 10 years
Mumbai
Posted: 09/02/2025
Job Description
| Job Responsibility | § Handle customer interactions daily with 0 availability time § Ensure SLAs are met consistently at individual and team level. § Meet and exceed all performance thresholds. § Focus on Key KPI's like RSAT, AHT and customer experience. § Constantly remain abreast with new changes § Implement feedback and corrective actions to avoid repeat instances |
| Skills Required | § Excellent Communication Skills (Prior experience in contact center is not mandatory) § Strong Team Player § Strong Domain Knowledge Preferred § Strong feedback implementation skills § Possess Positive attitude and know to promote brand value. § Ability to work in any shifts, majority being night and midnight shifts |
About Company
Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.
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