International Voice
Tata Consultancy Services
2 - 5 years
Pune
Posted: 27/08/2025
Job Description
Job Description
Knowledge/Experience:
- Experience in an inbound Customer service environment (Contact Center/Call Center - MUST and Avoid credit card operations)
- Commercial banking understanding/ experience or Treasury Management experience is preferable.
Qualification:Graduates only
JobDescription: (Below JD isfor Treasury Management, but candidates with International Banking backgroundworking in VOICE process will be suitable for this role)
- Assist customers via the inbound calls received for account requests/ inquiries:
- Payment related queries:
- Remote deposit capture
- Payment Center
- Positive Pay: Check positive pay, ACH positive pay, reverse positive pay
- Business Account Closure
- ACH & Wire:
- ACH deletion/ reversals
- Wire PIN acknowledgement
- ACH & Wire inquiries
- ACH return/ settlement
- Wire limit change
- Add user to Payment Centre
- Add/ remove accounts
- Account maintenance
- Meet required criteria for call quality standards
- Maintain customer relations with a high degree of internal and external customer service.
- Possess effective problem-solving skills to ensure timely problem recognition and resolution.
- Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
- Recording and updating customer information via the organization's internal systems.
- Resolving customer queries at first point of contact.
- Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer.
- Ensure call handling and service quality is maintained
Desired Candidate Profile
Qualifications :BACHELOR OF COMMERCE
About Company
TCS is the flagship IT services company of Tata Group and one of the world’s largest IT consulting firms. It offers software development, business process services, cloud solutions, and digital transformation for global enterprises._x000d_ _x000d_
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