International Voice
TCS
1 - 4 years
Chennai
Posted: 17/04/2025
Job Description
§ Gather data/ information/ details in line with regulatory requirements and client policy and procedures
§ Engage with customers/ internal stakeholders throughout via various means – in writing, by phone and by email – to ensure an efficient and customer focussed process
§ Efficiently and accurately log customer grievance in accordance with Company Policy
§ Ensure all details are tracked to closure within SLA
§ Strong communication skills and ability to empathize with customer.
§ Ability to handle difficult conversations with the customer through effective listening, patience and knowledge on the process
§ Strong written, e-mail and verbal communications skills
§ Strong logic/problem solving skills
§ Customer focussed and empathetic
§ Liaise with internal teams where required to ensure quick and fair closure of customer grievance
§ Escalate complaints as appropriate for management intervention
§ Interact with associates and work towards resolving customer complaints
About Company
Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.
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