International Sales & Client Success Manager – 22North (Travel & Aviation Focus)

Phonon is a customer engagement automation platform powering intelligent communications for large enterprises across BFSI, Travel, and Utilities.

22North, our aviation-focused platform, is purpose-built for airlines and travel ecosystems. It enables notification-led CX across disruption management, booking journeys, baggage updates, ancillary services, and structured passenger engagement powered through voice, messaging, and telecom-grade infrastructure.

With proven deployments in aviation and a strong telecom backbone, we are now accelerating expansion intoSoutheast Asia (SEA)andMiddle East & North Africa (MENA)markets.

We are looking for aSeasoned, commercially sharp, aviation-savvy International Sales & Client Success Managerto lead expansion of22Northacross MENA and SEA.

This is a high-ownership role combining:

• Strategic aviation account management
• Enterprise sales
• RFP leadership
• Telecom-aligned solution selling

The ideal candidate understandsairline operations + telecom infrastructure + enterprise SaaS selling.

This role directly drives new revenue and will be performance and commission heavy.

• Own relationships with airlines, airport operators, travel tech platforms, and aviation stakeholders.
• Position 22North as a telecom-grade passenger communication solution.
• Engage CX, IT, Digital, Operations, and Commercial leaders within airline environments.
• Drive upsell and cross-sell within existing aviation accounts.
• Build long-term strategic relationships across MENA and SEA.

• Identify and pursue enterprise airline and travel-tech opportunities.
• Navigate complex airline buying cycles and multi-stakeholder deals.
• Represent Phonon and 22North at aviation forums, airline meetings, and industry events.
• Own the full sales lifecycle:
• Lead qualification
• Discovery & solution mapping
• Commercial structuring
• Negotiation & closure

• Lead high-quality responses to airline RFPs and government tenders.
• Align telecom infrastructure capabilities with aviation compliance requirements.
• Collaborate with product, engineering, and legal teams for solution design.
• Conduct demos and solution walkthroughs tailored to airline operations teams.

You are likely:

• 1015 years into enterprise B2B sales or strategic account management.
• Experienced inTravel / Airline Sales / Aviation Technology / Telecom Solutions.
• Comfortable selling intoMENA and/or SEA markets.
• Experienced in managing complex, multi-country enterprise deals.
• Technically fluent ideally with a background in:
• IT Engineering
• Telecom Engineering
• Network Infrastructure
• SaaS Platforms

• Prior airline or aviation ecosystem experience.
• Understanding of IATA frameworks and airline technology environments.
• Experience selling CPaaS, telecom APIs, or communication platforms.
• Existing network in airlines across MENA or SEA.
• Multilingual capability (Arabic or Bahasa is a plus).

• Base location:Vadodara (India)preferred.
• Remote working may be considered depending on candidate profile and geography.
• International travel expected (approx. 2030%).

• Commission-heavy, performance-driven compensation.
• Strong upside linked directly to revenue closed.
• High ownership and visibility with leadership.
• Opportunity to shape international aviation expansion for 22North.