🌍 International Patient Case Manager

About Journey For Health

At Journey For Health, we believe that world-class healthcare shouldn't be limited by geography. We help patients around the globe access high-quality medical treatment abroad guiding them through every step of their journey with clarity, care, and confidence. From the first consultation to the flight home, we are a trusted partner in life-changing medical decisions.

The Opportunity

We're looking for a compassionate, organized, and globally-minded International Patient Case Manager to join our growing team. In this role, you'll be at the heart of what we do serving as the primary point of contact for international patients navigating their healthcare journey abroad, while building strong, collaborative relationships with the hospitals and clinics delivering their care.

This isn't just a coordination role. You'll be a trusted guide, an advocate, and a problem-solver for patients who are making one of the most important decisions of their lives.

What You'll Do

Patient-Facing Responsibilities

• Manage the complete end-to-end journey of international patients from initial inquiry through post-treatment follow-up
• Serve as the patient's dedicated point of contact, providing timely, empathetic communication at every stage
• Help patients understand treatment options, medical reports, costs, and logistics
• Coordinate travel arrangements, accommodation, visas, and on-ground support as needed
• Proactively anticipate patient needs and resolve issues before they escalate
• Provide emotional support and reassurance throughout what can be a stressful process

Clinical Partner Responsibilities

• Build and maintain close working relationships with partner hospitals, clinics, and medical teams
• Liaise between medical providers and patients to ensure seamless information flow
• Coordinate medical records, treatment plans, appointment scheduling, and follow-up care
• Monitor treatment timelines and ensure all parties are aligned on expectations
• Contribute to quality assessments of partner facilities and flag concerns proactively

What We're Looking For

Must-Have

• 2+ years of experience in international patient coordination, healthcare case management, medical tourism, or a related field
• Excellent communication skills in English (additional languages are a strong plus)
• Strong organizational skills with the ability to manage multiple patient cases simultaneously
• Empathy, patience, and a genuine passion for patient advocacy
• Comfort working across time zones and with diverse cultures

Nice-to-Have

• Clinical or nursing background
• Experience working with hospitals or healthcare systems in multiple countries
• Familiarity with medical terminology and treatment pathways
• Proficiency in a CRM or case management platform

Why Join Journey For Health?

Excellent compensation we offer a highly competitive base salary that reflects the importance and impact of this role

Performance bonuses tied to what matters your bonus is directly linked to patient success and satisfaction, meaning when your patients thrive, so do you

Growth opportunities help shape the case management function as we scale, which is NOW.

Meaningful work you'll play a direct role in improving people's lives at a critical moment

Global exposure work with patients and partners across multiple continents

Collaborative culture a tight-knit team that values initiative, empathy, and excellence

Flexibility remote-friendly environment built for global collaboration

How to Apply?

If you're passionate about healthcare, people, and making a real difference across borders we'd love to hear from you.

Apply via LinkedIn NOW.

Journey For Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

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