International Customer Service Representative

Job Description: International Customer Service Representative

Location: Hyderabad

Experience: 12 years

Shift: US Shift (Night Shift)

About the Role

We are seeking a motivated and customer-focused individual to join our International Customer Service team. The role involves handling customer queries from the US market, ensuring timely resolution, and delivering exceptional service experiences.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and chats from international clients (primarily US).
• Provide accurate information, resolve issues, and ensure customer satisfaction.
• Maintain records of customer interactions and transactions.
• Escalate complex issues to the appropriate department when necessary.
• Meet performance metrics including response time, resolution rate, and customer satisfaction scores.
• Collaborate with team members to improve processes and enhance service delivery.

Required Skills & Qualifications

• 12 years of experience in international customer service or a similar role.
• Strong communication skills in English (both verbal and written).
• Ability to work in US shifts (night shifts).
• Good problem-solving and interpersonal skills.
• Familiarity with CRM tools and MS Office applications is an advantage.
• Customer-centric mindset with patience and empathy.

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