International Collections

Job Description

JobPurpose:

To process transactions / to handle calls/Chat to the endcustomers with compliance to SOPs as defined by the client.

ProfileRequirement

⮚ Contact customers daily for Collection activities asper the requirement via Email/Inbound/Outbound calls/Chat

⮚ Good understanding of OTC Lifecycle, B2B Business

⮚ Meet the required productivity metrics as per definedtarget for the line of business

⮚ Review the account for credit payments, arrears,dispute status and make recommendations to Teamlead or Supervisor as per the SOP

⮚ Negotiate customer disputes to resolution anddocuments the root cause as per the SOP

⮚ Resolving customer queries on the first call for customer led experience

⮚ Influencing and negotiating with the customers toensure a satisfactory outcome for both the parties (client/customer)

⮚ Provide customer service and develops relationshipswith internal/external customers and suppliers

⮚ Liaising with the cash application team,customer service, dispute management, billing team and dealers/suppliers forfaster resolution as per the SOP

Desired Candidate Profile
Qualifications :BACHELOR OF COMMERCE