International Client Relationship Manager (CRM)

Company: Aimlay Private Limited

Location: Rohini West, Sector 10, Delhi

Experience: 37 Years (International)

Industry: Education / EdTech

Shift - Night (9:30 Pm to 6:30 Am)

Job Overview

We are looking for aresult-driven Client Relationship Manager (CRM)with a strongsales background and payment collection experience. The candidate will be responsible for managing client relationships, ensuring timely fee collection, and maintaining a high level of customer satisfaction throughout the student lifecycle.

Key Responsibilities

• Handleend-to-end client relationship managementfor enrolled students
• Ensuretimely collection of pending payments / feesfrom clients
• Maintain accurate records ofclient interactions and payment status in CRM systems
• Coordinate with sales and operations teams for smooth client handling
• Resolve client queries and provide proper guidance related to courses/services
• Achievemonthly collection targetsand contribute to revenue goals
• Build and maintain long-term relationships with clients.

Requirements

• 15 years of experiencein Sales / CRM / Collections / Customer Handling
• Experienced in Upselling and Cross Selling
• Strong communication and negotiation skills
• Experience working onCRM tools(Lead management / payment tracking systems)
• Ability to handle pressure and meet targets
• Basic understanding of theeducation / EdTech industryis preferred
• Graduate in any discipline

Key Skills

• Client Relationship Management (CRM)
• Payment Collection / Fee Recovery
• Telecalling / Follow-ups
• Negotiation & Persuasion Skills
• Customer Handling
• Sales Orientation

What We Offer

Competitive salary + Unlimited incentives

Growth opportunities in a fast-growing EdTech organization

Dynamic and performance-driven work environment.