Job description

Job Title: Customer Support Associate (International Chat Process)

Mention Rajeshwari on Your Resume and Walkin to the below Venue

Total Experience: 1+ Years

Current/Target Salary: Up to 3.6 LPA Only

Work Model: WFO (Work from Office)

Education: Undergraduate or above

Role Objective

Dedicated Customer Support Professional with 1+ years of experience in international non-voice operations. Proven track record in resolving technical queries and exceeding sales for global clients. Fully comfortable with 24/7 rotational shifts and fast-paced WFO environments.
International Chat Support: Managed high-concurrency (2-3 simultaneous) live chats for international customers with professional written etiquette.
Tech Support & Troubleshooting: Provided technical assistance, diagnosing software/account issues and delivering step-by-step solutions to ensure first-chat resolution.
Sales & Upselling: Identified customer needs during support interactions to pitch relevant product upgrades.
Shift Excellence: Successfully operated in 24/7 rotational night shifts, ensuring seamless service delivery across different time zones.
KPI Management: Consistently maintained an Average Handle Time (AHT) of [Your AHT, e.g., 8 mins] and a CSAT score of 95% or higher.

Key Skills & Proficiencies

Communication: Exceptional written English skills with a focus on grammar and tone.
Technical: Typing speed of 30+ WPM with 90% accuracy; proficient in CRM tools (Salesforce/Zendesk).
Sales: Objection handling, persuasive communication, and product positioning.
Logistics: Experienced with 5-day working schedules and utilizing 2-way cab facilities for safe night shift transit.

Venue:

2nd Floor, Teleperformance (TP) Hiring Centre, Legend Platinum building, beside Rainbow Children Hospital, Kondapur, Hyderabad 500081

Note: Write Rajeshwari on your resume for security verification

Contact: Rajeshwari

Email ID: rajeshwari.36@teleperformancedibs.com

International Chat Process