Internal Firm Services - Human Capital - Resource Deployment (Tax) – Manager

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Resource Management – Manager

About the Organization:

PricewaterhouseCoopers Service Delivery Centre (Kolkata) Private Limited is a joint venture in India among members of the PricewaterhouseCoopers network that will leverage the scale and capabilities of the network. It is a member firm of PricewaterhouseCoopers International Limited and has its registered office in Kolkata, India.

The Delivery Center will provide a professional an opportunity to work in a dynamic environment where you will have the ability to develop process and quality-based skills.

Job Description:

We are seeking a results-driven Workforce Management professional with a proven track record to lead our Sector/Sub-Business Unit Resource Management team.

We are looking for go-getters who can work with the business to predict future demand projections, staffing needs, plan capacity and assign staff to our projects. The candidatewill be responsible to assess the ongoing demand and capacity, determinepersonnel requirements based on staffing rules and regulatory compliance guidelines and collaborating on resource management with multiple teams within our organization.

As a Deployment Manager, you will be responsible and accountable to meet all resource management KPIs for the assigned Business Unit, Sub-Business Unit, Industry/Sector or territory. You will provide subject matter support to stakeholders, build creative staffing solutions, maneuver over/under staffing situations and provide proactive inputs to the business. You will also be responsible for supervising your team, upskill/cross skill team members, provide coaching and guidance, timely and quality focused delivery.

To ensure success as a DeploymentManager, you should possess extensive domain knowledge in resource management, demand –supply planning, project-based staffing, capacity and headcount planning, demand and supply forecasting, capacity and bench management, scheduling and business analytics. A best fit will be someone who canaccurately predict staffingneeds and generate capacity to fulfil project demands.

Prior resource management experience in Big 4s, Audit/Tax/accounting practice and/or financial services industry will be preferred.

Key Responsibilities:

• Analyzing annual budget plans and generating capacity to enable effective staffing on projects based on scope of work, skills, prior experience, availability, regulatory requirements and project budget.

• Proactive capacity and headcount planning to minimize over/under staffing scenarios.

• Act as a control owner to ensure 100% compliance on all regulatory requirements and business rules associated with resource allocations and staffing on projects.

• Demonstrate success against all business, operational and people management KPIs.

• Drive continuous improvement, process transformation, technology enablement and automation to create measurable efficiencies within the team.

• Monitor schedule adherence, address schedule changes and resolve staffing conflicts.

• Minimize staffing gaps, reduce non billable time and optimize staffing during busy periods.

• Analyze and execute staffing solutions to meet unplanned demands.

• Collaborate with Talent acquisition on new hire allocations in accordance with project budgets and Capacity plans.

• Create dashboards to monitor, analyze and report against key KPIs.

• Documenting processes and maintaining records.

• Stakeholder management –Create strong connects with stakeholders in the business, onshore, cross ACs, Talent, Finance and cross LOS.

• Team management –Backup and succession planning, quality monitoring, performance evaluation, career guidance and overall supervision.

Key Skills and Experiences:

• Any Graduate/Post-Graduate. Specialization in Human Resources/Statistics will be preferred.

• 10– 12 years of relevant, post qualification work experience in reputed organizations with a proven track record of career growth and stability.

• Proficiency in resource management/workforce management domain.

• Must have at least 5 years of experience in directly supervising teams.

• Must have at least 5-6 years of experience in managing stakeholders.

• Excellent interpersonal and communication skills.

• Excellent negotiation skills.

• Excellent process documentation and presentation skills –knowledge in using MS Visio, PowerPoint and Google Slides to create impactful process flows and presentations.

• Exceptional organizational and time-management skills with a proven record of working under tight deadlines.

• Very strong team management skills.

• Prior experience in project management/change management/process transformation will be preferred.

• Working knowledge of Power BI, Spotfire, Tableau and Google Charts will be preferred.

Education (if blank, degree and/or field of study not specified)

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date