Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Human Capital (HC)

Management Level

Manager

Job Description & Summary

At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy.

As a learning and development generalist at PwC, you will focus on designing and delivering innovative training programmes to enhance employee skills and knowledge. You will play a crucial role in fostering a culture of continuous learning and professional growth within the organisation.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Analyse and identify the linkages and interactions between the component parts of an entire system.
Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
Develop skills outside your comfort zone, and encourage others to do the same.
Effectively mentor others.
Use the review of work as an opportunity to deepen the expertise of team members.
Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Job Specification:

Job Title: Learning & Development

Level: Manager

About the Job:

Introduction to PwC Service Delivery Center:

PricewaterhouseCoopers Service Delivery Centre (Kolkata) Private Limited is a joint venture in India among members of the PricewaterhouseCoopers network that will leverage the scale and capabilities of the network. It is a member firm of Pricewaterhouse Coopers International Limited and has its registered office in Kolkata, India
The Delivery Center will provide a professional an opportunity to work in a dynamic environment where you will have the ability to develop process and quality based skills

L&D Manager Role:

Strategy & Vision:

Work closely with stakeholders on key strategic priorities; provide input into aligning Learning & Development strategy with business goals
Act as a learning and Learning & Development business advisor on effective and leading-edge learning and development strategies to achieve business goals
Develop strategies to drive key strategic business/Learning & Development initiatives/priorities

Stakeholder Relationship Management:

Build effective relationships with key stakeholders related to development projects (US and Local)
Prepare draft presentations and reports to support stakeholder meetings
Participate in or lead project teams to build positive, collaborative partnerships among business stakeholders, and peers

Program Management:

Plan and run key technical and professional development programs, partnering with the business, vendors, and HR teams.
Work with business to identify technical learning needs, formulate schedules, plan and deliver multiple training sessions to build capabilities
Partner with SMEs and all teams involved to ensure training materials are most up to date
Continuously look for new ways to bring leading edge technologies and concepts to enhance the learning experience of the practitioners
Maintain strong knowledge of development tools, modalities, and learning methodologies

Operations:

Manage L&D investment through effective planning, budgeting and forecasting
Use learning measurement and analytics to assess program efficiency and effectiveness, ensuring that all key learning metrics are measured, published, and leveraged for decision making
Support innovative ways of problem solving through formal and informal learning solutions

Communications:

Design and rollout key stakeholder and practitioner communications such as TTT and program schedules, practice-wide communications, learning SPOCs communications, etc.

Metrics/Reporting:

Demonstrate initiative in gathering feedback and data from practitioners, improving learning and development programs, and constantly moving learning to the next level
Produce metric scorecards for learning programs as appropriate

Preferred skills:

Strong understanding of L&D practices and methodologies
Relevant experience in executing learning strategy/processes
Experience in stakeholder management and end-to-end program management
Excellent verbal and written communication skills
Higher levels of proficiency in MS Office tools such as Excel and Power Point
Ability to have a keen eye for data and analysis for meaningful insights is an added advantage
Familiarity with Analytics and learning technologies is an added advantage

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Adult Learning Theories, Analytical Thinking, Career Training, Coaching, Coaching and Feedback, Communication, Content Curation, Content Strategy, Contract Management, Creativity, Curriculum Development, Data Reporting, Design Thinking, Developing Presentations, Developing Training Materials, E-Learning Development, Embracing Change, Emotional Regulation, Empathy, Event Set Up, Executive Education, Facilitated Discussions {+ 37 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

Internal Firm Services - Human Capital - Learning & Development (Tax) - Manager

PWC

Job Description

About Company

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